Order Processing Time:

Orders are typically processed and prepared for shipment within 1-2 business days after receiving payment. During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding.

​

Order Tracking:

​Once your order has been shipped, we will provide you with a tracking number via email or through your account. You can use this tracking number to monitor the progress of your shipment and estimate the expected delivery date.

Eligibility for Returns and Exchanges

• Items must be returned within 14 days from the date of purchase.
• The item must be unused, unwashed, and in the same condition as when you received it.
• Swimwear items must have all original tags and hygiene liners intact.
• Returns and exchanges are only accepted for items purchased directly from Garden Of EDUN. If you purchased our products from a third-party retailer, please contact them directly for their return and exchange policies.

​

Return Process

• To initiate a return or exchange, please contact our customer support team within the specified timeframe.
• Provide your order number, a description of the item(s) you wish to return or exchange, and the reason for the return or exchange.
• Our customer support team will guide you through the return process and provide you with further instructions, including the return address.

​

Return Shipping

• The customer is responsible for the cost of return shipping unless the return is due to our error or a defective product.
• We recommend using a trackable shipping method to ensure the safe and timely arrival of your return. We are not responsible for lost or damaged items during the return shipping process.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and applied to the original method of payment within 3-10 business days.
• Please note that shipping costs are non-refundable unless the return is due to our error or a defective product.

​

Exchanges

• If you would like to exchange an item for a different size, color, or style, please follow the return process mentioned above and place a new order for the desired item.
• Once we receive your returned item, we will process a refund for the returned item as per our refund policy.

​

Non-Returnable Items

The following items are non-returnable and non-refundable:

• Items marked as final sale or clearance.
• Intimate or sanitary goods, including swimwear bottoms, if the hygiene liner has been removed.

​

Damaged or Defective Items

• If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order.
• We may request photos or additional information to assess the issue and provide a suitable resolution, such as a replacement or refund.